Shipping policy
Shipping
- Orders placed before 22:00 PM CET on business days are typically shipped the next day.
- Delivery time is usually 1-5 business days, depending on your location.
- Orders placed after 22:00 PM CET or during weekends will be shipped on the next business day.
- You can track your order status through your customer account on our website.
Address Changes
- If you need to change your shipping address after placing an order, please contact us.
- We cannot guarantee address changes once an order has been processed.
Damaged or Defective Products
- We guarantee our products will arrive in excellent condition.
- If you receive damaged products, please submit a claim within 5 days of receipt.
- Email support@thelongevitystore.com with your order number, contact information, a description of the issue, and images of the packaging, shipping box, and invoice.
- We will replace damaged products free of charge within 30 days of purchase.
Lost Packages
- The Longevity Store® is not responsible for packages lost due to incorrect addresses provided by the customer.
- If your package is lost, please contact the shipping carrier and provide your tracking number.
- If the carrier confirms the package is lost, file a claim with them and inform our customer support.
- We will work with you and the carrier to resolve the issue or provide a suitable solution.
Customer Support
For any questions or concerns about your order, shipping, or returns, please contact our customer support team at support@thelongevitystore.com.
This policy is subject to change at the discretion of The Longevity Store®.